faq.

All orders are prepared and shipped from our warehouse in the USA. Estimated delivery times are:

• USA: 3 to 4 business days.
• Canada: 6 to 10 business days (Economy International).
• Barbados, Bermuda, El Salvador: 6 to 12 business days (Standard International).

• Home Delivery (3-4 business days): $5.00.

Yes! Two options are available:

• Economy International (6-10 business days): $30.00.
• USPS: rates and delivery times calculated at checkout.

From our US store, we also ship to Barbados, Bermuda and El Salvador:

• Standard International (6-12 business days): $30.00.

As soon as your order leaves our warehouse, you will receive an automatic email with your tracking number. Click the link to follow your shipment in real time. If you cannot find the email, please check your "Spam" or "Junk" folder.

All orders from our US store are carefully prepared and shipped from our warehouse in the USA. This allows us to offer fast delivery times and rigorous tracking of each package.

What you received does not correspond with your order? No problem! You have a 14-day right of withdrawal. You can return your package, unopened and in its original packaging, using tracked delivery. Upon receipt, we will contact you to arrange a refund or exchange.

Yes, return shipping costs are the responsibility of the customer.

We are sincerely sorry! Despite the care taken with our packaging, shipping incidents can happen.

We have simplified the process — everything is done in just a few clicks ✨

1. Request your return via your customer account.
2. Select the items you wish to return and provide the reason.
3. Wait for validation: once your request is approved, you will receive a confirmation email.
4. Prepare your package with care, placing the items back in their original packaging.
5. Include the summary of your request inside the package if possible.

Send it to the following address:

Once your return package is received and inspected by our team, the refund will be issued within 5 to 10 business days. The amount will be credited directly to the payment method used for the order (credit card or PayPal).

Yes. Start a return request from your customer account and mention that you would like an exchange. Once we receive your package, we will contact you to arrange the exchange.

Send an email to contact@allthewaystosay.com with: the batch number (on the back of the box), your address, and a photo of the completed puzzle so we can identify the missing piece.

We will do our best to help you find the missing piece.

At the moment, we do not offer a gift wrapping service, nor the possibility of adding a handwritten or printed note to the package. Your items are packed with care for shipping but arrive in their standard packaging.

Rest assured: no price appears on the packing slip included in the package. You can have your order delivered directly to the recipient without them knowing the amount of your purchase. The invoice is sent only by email to the buyer.

Our logistics team is very fast! If you made a mistake with the address or a product, contact us at contact@allthewaystosay.com.

• If the order has not been processed yet: we will do what is necessary to modify or cancel it.
• If the order has already shipped: unfortunately, it is too late. You will need to wait for the package to arrive and follow the standard return procedure.

Your invoice is sent automatically by email when your order ships. If you cannot find it, please check your "Spam" folder or contact us and we will resend it.

We do not offer personalization on individual items (no name printing or color changes). Our products are sold as shown in the photos, featuring our studio's exclusive designs.

We prioritize local production whenever possible:

• All our products are designed in France 🇫🇷.
• Puzzles, posters, coloring books: Made in France.
• Stationery: Made in France, except for hardcover notebooks, spiral notebooks, and planners, which are made in China.
• Wooden trays: Made in Sweden 🇸🇪.
• Accessories: Pins, keychains, and small textile accessories are made in China.

No, our posters are sold without a frame. They come in three sizes: 7.1 x 9.4 in, 11.7 x 15.6 in and 19.7 x 27.6 in.

• Cleaning: simply use a soft cloth, slightly dampened with soapy water.
• Drying: let them air dry, away from any direct heat source.

This is at the heart of our approach!

• Stationery & trays: we use FSC-certified paper and wood (from sustainably managed forests).
• Packaging: we limit plastic as much as possible and use biodegradable or recyclable materials for our shipments.

We make no compromise on writing and drawing quality. Our notebooks, cards, and posters are printed on high-end creative papers (often textured), with a heavy weight that ensures excellent durability and prevents ink from bleeding through.

This is the heart of our brand! All illustrations are original and exclusive creations. They are imagined and drawn in our studio in France, under the artistic direction of Claire Leina, the founder.

Today, it is a true team effort, where our passionate designers collaborate to bring the poetic and colorful universe of All the Ways to Say to life, season after season.

Your gift card code is not a discount code, so it won't work in the cart's promo code field. To redeem it, add your items to your cart and go all the way to checkout — you'll find a field there labeled "Gift card or discount code".

Enter your code and click Apply: the amount will be deducted from your total automatically. Don't worry about spaces in the code, it will work either way.

We would be delighted to work with you! Our wholesale collection for US retailers is available on Faire, where you will find our full catalog and terms. Visit our Faire shop here: All the Ways to Say on Faire.

Absolutely! Whether for holiday gifts, events, or welcome packs, our products (notebooks, pins, etc.) are always a hit. Contact us at contact@allthewaystosay.com with details about your project and the quantities you need, and we will send you a tailored proposal.

If you are an official All the Ways to Say retailer, you have access to our product and lifestyle visuals. If you share our creations on social media, remember to tag @allthewaystosay — it always makes us happy and we love seeing your posts. We also provide product packshots for your online stores.

Payment on our site is 100% secure. We accept:

• Credit cards: Visa, Mastercard, American Express.
• PayPal: with or without an account, including pay-later options if you are eligible.
• Apple Pay / Google Pay: for quick payment from your phone.

Yes, we use SSL encryption (the small padlock in the address bar) via Shopify, a world leader in e-commerce. Your payment details are never stored on our servers.

We do not have a phone line, but we are very responsive by email!

• A question about an order? Write to us at contact@allthewaystosay.com (please include your order number for faster processing).
• Are you a retailer? Find our wholesale collection on Faire.
• Partnership request? Feel free to fill out our contact form and we will forward it to the right person on our team.